Envigo wants to assure you that Teklad is open for business to support your custom diet needs.
Find out how to modify your Teklad custom diet order using alternative delivery options.
The COVID-19 pandemic has impacted everyone. We have put together some guidelines to help you navigate these changes, including:
- Change of shipping address
- Delayed shipments
- Order cancellations
Remember, our customer service team is always happy to work with you in finding the best solution for your situation. These include:
- Ship To address changes:
Contact customer service at least three business days prior to the scheduled ship date, which can be found on your order acknowledgement.
- Requests to delay shipment:
Contact customer service at least five business days prior to the scheduled ship date, and we will move the ship date up to 30 days past the original ship date. In the case that your diet has already been produced, we will store it for a similar period of time (depending on order quantity). If we cannot store it for you, we will contact you regarding alternate shipment options.
- Canceling an order:
For non-irradiated orders, contact customer service at least five business days prior to the scheduled ship date. For orders with irradiation, contact customer service at least ten business days prior to the scheduled ship date.
Our in-stock diets are processed quickly. Please contact us immediately to discuss options. (Stock diets include TD.88137, TD.06414, TD.01306, and select Tamoxifen diets).
For more detailed information, please contact us either by:
- Emailing TekladOrders@envigo.com
- Calling us at 800-483-5523
- Completing the form to the right